Supporting Windows 95 and 98
A 4-Day Hands-on course

WINDOWS 9x represents a major step forward. It ends the dominance of DOS and its limitations while remaining compatible with a wide range of computer hardware and software. Its features would be top of most user’s wish list and the benefits are considerable, particularly in reduced support costs, ease of use and network connectivity.

Windows 98 is not a radical upgrade to Windows 95 but it provides support for the latest developments in PC hardware as well as providing better support tools. Both Windows 95 and Windows 98 will be covered on the course.

Course materials
You will take away a 150-page course book which contains all the in-class hands-on exercises. This way you can go back over the material and reinforce what you have learned on the course.

Prerequisites
Participants are assumed to be familiar with using the Windows 95 or Windows 98 user interfaces, ring the Support Desk on 020 8810 9662 if you are not sure or need advice.

Who Should Attend
This comprehensive course is aimed at a range of personnel from large and small companies including the support professional and power user.

• Support & Help Desk personnel who need a real understanding of Windows 95/98, its installation and configuration.
• System and Network Administrators who want to exploit the networking and centralised management capability of Windows 95/98.
• PC Managers who need a more than cursory understanding of Windows 95/98.
• Power Users and Training Department
  personnel who are responsible for user training and who really want to get to know Windows 95/98.

By the end of the course….
A significant design aim of Windows 95 was to produce an easier to use interface; it's the key to user productivity. You will be able too organise and manage that interface.

• You will understand Window's networking capability including both peer-peer and server based.
• Many of us still have to run older (legacy) Windows 3 and DOS software. You will be aware of the critical issues.
• You will understand how to manage Windows workstations centrally including editing the registry, using profiles (user and system) and using system policies.

You will understand the key hardware and troubleshooting issues, how Windows handles both Plug and Play and older hardware and how to optimise the system.

Installation
Pre installation checks
Setup
Local or Server Based
Automated Setup
Running Windows 95
Folders and Files

The User Interface
Organising the Desktop
The Start Button
Shortcuts
Menus
Objects and their properties
Customising the Desktop and Taskbar
The Start-up folder
Windows 95 Explorer
Finding Help
Windows 95 Files
The role of AUTOEXEC.BAT, CONFIG.SYS, WIN.INI and SYSTEM.INI
MSDOS.SYS
Safe Mode

Managing Users
The Registry and Registry editor
User Profiles
Hardware Profiles
System Policies
Using Policy Editor
Remote Administration
Performance issues
Resources, User and GDI
Resource Meter
Thunking
Caching
Using System Monitor

The Registry
What is the Registry
Editing the Registry
Backing up the Registry

Printers
Local and Network Printing
Point and Print
Enhanced Metafile Format
Communications
Modem Support
Fax and E-Mail
Remote Access
File synchronisation with Briefcase

Troubleshooting
Problems with 16 bit software
General Protection Faults
Applications which hang
General Protection Faults
Service Packs
Where to get help

Hardware Issues
Using Device Manager
Plug and Play and Legacy Devices
Defragmentation, ScanDisk
Video issues

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