| If Support,
Maintenance or Troubleshooting are your concerns then this is the course for
you. As the number of PCs within organisations grows so does the
load on technical support. To provide effective timely support a thorough understanding of
the PC, its hardware and environment is needed.
This intensive hands-on course provides the required in-depth
understanding of the PC, its major components and how they are configured, tested and
maintained. At each stage the course will reflect the fact that Windows (95/98/NT2000) is
the most likely desktop operating system in use.
Hands-on means just that. During the course you will build a Pentium PC
from scratch, installing and testing each subsystem. This is the best way to learn and to
be confident that you really understand the PC.
Hands-on
A skeleton Pentium will be built and tested. Once this is working various additional
components will be added including the hard disk, a CD-ROM, serial communications ports, a
network interface card and sound card. The course is structured to give you ample
opportunity to learn, practise and perfect the skills which you need but which are not
easily picked up in the work environment. |
Who should attend
Support and Help Desk Personnel. Providing effective support involves understanding
the hardware as well as the software.
PC Users and Managers who have difficulty in getting technical support
LAN Administrators A good understanding of the hardware is a real benefit to LAN
supervisors.
UNIX Support As the PC becomes the standard desktop computer many UNIX people need to
include an understanding of PC hardware among their skills.
PC Procurement Specifying PCs requires a good understanding of the issues if they are to
make the correct purchasing decision and avoid expensive mistakes
A+ is the industry recognised certification for PC hardware. This course helps you prepare
for the core and DOS/Windows sections of the A+ exam.
KEY Benefits include
- Reducing support costs
- Really understanding the PC
- Taking effective action quickly
- Understanding the symptoms, the BEEP and POST codes and other vital signs
of life
- Configuring PCs for optimum performance
- Providing an efficient, Professional Support Service Increasing the
efficiency of the whole department
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