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Advanced PC Configuration, Troubleshooting and Data Recovery

A 4-Day Hands-on Course

This advanced hands-on course covers a number of key topics which IT personnel need to be familiar with in order to provide a first class support service. The course concentrates on skills needed to configure and troubleshoot Windows based computers in a networked environment and includes sections on:  
   Data Recovery;  
   Troubleshooting methodology  
   Networking with TCP/IP  
   Disk configuration  
   Windows 9x and Windows NT/2000/XP

Hands-on
This is a hands-on course allowing you to become familiar with many of the tasks needed to work in a modern IT environment followed by hands-on session to illustrate each concept The course is structured to give you ample opportunity to learn, practice and perfect the skills which you need but which are not easily picked up in the work environment.

 

Prerequisites
Participants are assumed to be familiar with basic hardware concepts and troubleshooting such as are covered in our Technical Support for PCs course.

 

Who should attend  
Support and Help Desk Personnel. Providing effective support involves understanding the hardware as well as the software.

LAN Administrators A good understanding of the hardware is a real benefit to LAN supervisors.

UNIX Support As the PC becomes the standard desktop computer many UNIX professionals need to include an understanding of PC hardware and systems among their skills.

A+ is the industry-recognised certification for IT personnel who configure and troubleshoot PCs. This course helps you prepare for the core and operating systems sections of the A+ exam.

 

Hands-on sessions include:  
Recover lost files and non-booting disks  
Cloning a hard disk  
Install, partition and format a new hard disk  
Repartition a disk on the fly  
Use advanced diagnostic software  
Modify the Windows registry  
Install TCP/IP and create a workgroup  
Troubleshoot the network with ping, ipconfig and winipcfg  
Use Windows 2000 computer management tools  
Create emergency rescue disks for Windows

 

Operating and File Systems
Operating Systems
  DOS
  Windows 9x
  Windows NT/2000/XP
File Systems
  FAT, FAT32 and NTFS
Security and Performance issues
Working with partitions

Data Recovery
Data Storage
File Allocation Table
Preventing Loss
Data Recovery Utilities
Recovering lost files
Data recovery in Windows 9x and Windows NT/2000/XP

 

 

Disks  
Disk technology review 
Tracks, cylinders and sectors  
Disk and Controller types  
Preparing a disk for use  
Partitioning, Formatting and Imaging Defragmentation  
Partitioning for multi-Operating Systems Performance Issues  
Disk Management
RAID

Windows Configuration  
Using Device manager  
Dual booting  
The Windows registry  
Registry editors
Backing up the registry

Windows Troubleshooting  
Hardware problems  
Preventing data loss  
Backup strategies  
Creating emergency boot floppies  
Start-up problems
Safe mode and Last Known Good Configuration

 

Network Systems  
Cabling technologies  
Network Protocols
Windows clients  
Workgroups and Domains  
Network Troubleshooting

Configuring TCP/IP  
Installing TCP/IP
Testing TCP/IP
Ipconfig and Winipcfg
Using Ping
Private IP addressing
Address resolution

Data Security
Secure file systems
Backup
  Software
  Media
Backup stratagies