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Certification
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The following are the subject areas (domains) for the core test and the
percentage of questions from that domain:
| Domain |
% |
| Installation, Configuration and Upgrade |
30 |
| Diagnosing and Troubleshooting |
20 |
| Safety and Preventative Maintenance |
10 |
| Motherboards, Processors and memory |
10 |
| Printers |
10 |
| Portable systems |
5 |
| Basic networking |
5 |
| Customer satisfaction* |
10 |
* The customer satisfaction questions are not counted towards the test result but are
documented on your result
print out.
The following are the subject areas for the Operating SystemTechnologies domain:
| Domain |
% |
| Function, Structure, Operation and file management |
30 |
| Memory management |
10 |
| Installation, Configuration and Upgrades |
30 |
| Diagnosing and Troubleshooting |
20 |
| Networking |
10 |
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